Keeping Play in Proportion with LuckyWave
Gambling with us should stay a pastime you pay for, never a way to make money or to escape a bad week, and it is for adults 18+ only. Below we set out how to step away, how a session looks against the clock, what to check before you deposit, the habits that keep spending under control, the warning signs worth acting on and how independent help works. If you need someone to talk to straight away, the National Gambling Helpline, run by GamCare, is free on 0808 8020 133, 24 hours a day, 7 days a week.
Ways to Step Away
You have more than one way to put distance between yourself and gambling:
- Self-exclusion with us: you can usually ask our customer service to exclude you from playing on your account.
- A break you set yourself: sign out, close the tab and decide before you stop when, or whether, you will come back.
- Talking to us at any hour: our live chat is open 24/7 whenever you want to talk about your account.
- The National Gambling Helpline: free on 0808 8020 133, and on 0808 2819 265 in Wales, each open 24 hours a day, 7 days a week.
- Gambling Therapy: we typically point players to this service as well, for support that is independent of us.
A Session Against the Clock
Before the first spin
Choose a sum and a stopping time before you deposit. Our minimum deposit is £20, and that is a floor, not a target.
While a bonus is running
Our bonus is valid for 7 days and our free spins for 3 days, with 40x wagering and a £5 maximum bet. Those clocks set the limits of the offer, not your pace. Letting a bonus lapse costs you nothing you had planned to spend; chasing it to beat the deadline can.
Late at night
Our live chat and the National Gambling Helpline are both open 24 hours a day, so a difficult moment at 2am need not wait until morning.
Before You Deposit: A Quick Check
Run through these points every time, not just the first time:
- You are 18 or over.
- The money is spare, not set aside for rent, bills or savings, and not borrowed.
- You know the conditions that come with a bonus: 40x wagering, 7 days and a £5 maximum bet.
- Your stopping point, win or lose, is already decided.
- You have the National Gambling Helpline number, 0808 8020 133, to hand.
Habits That Keep Spending in Check
A budget kept outside your account
Write down what you are prepared to lose before you open our lobby, and treat that figure as spent. Once that sum has gone, so has the session.
Promotions as conditions, not cash
Some of our offers reward extra deposits. The daily streak boost, for example, rewards a fourth deposit on the same day. If you notice you are paying in for the boost rather than for the game, that is the moment to stop.
Watching out with you
Our team typically screens accounts for signs of problem gambling. You do not have to wait for us to notice, though: if your own play worries you, tell us in live chat at any hour.
Warning Signs Worth Taking Seriously
Ask yourself honestly whether any of these describe you:
- You play for longer, more often or with bigger sums than you meant to.
- You top up straight after losing, hoping to recover what went.
- Gambling has become a way to push away stress, worry or boredom.
- You hide from people close to you how much time or money goes on gambling.
- Your sleep, job, finances or relationships have started to pay the price.
- You feel restless or irritable when you try to cut down.
How Independent Help Works
We link to independent help organisations because advice about your own gambling should not come from the business that runs the games. GamCare runs the National Gambling Helpline: calls to 0808 8020 133 are free, and the line is open 24 hours a day, 7 days a week. Players in Wales can also call 0808 2819 265, a line that keeps the same round-the-clock hours. A conversation with an adviser can help you decide what to do next, whether that is a short break or stepping away for good. Talking to us and talking to them are not either-or: our team can explain your account, while they can help with the gambling itself.