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LuckyWave

Your Personal Data at LuckyWave: What We Hold and Why

Last updated: 24 October 2026

Opening an account, paying in, playing, cashing out and chatting with our support team all produce personal data. The sections below set out what we hold, why we hold it and the say you have over it, whether you use our site on a computer or in your phone browser.

1. Who Is Responsible for Your Data

LuckyWave is responsible for the personal data connected with your player account. You can raise any privacy question with our support team in live chat, which is open 24/7, or by e-mail. Please tell us which account your request concerns, so that we can deal with it promptly and share information only with you.

2. The Data We Collect

We keep the data we collect to what your account and our services require:

  • Account details: the contact and login details you give when you register, and the personal details we need to identify you.
  • Verification records: the documents and information we ask for when we confirm your identity, which our withdrawals depend on.
  • Payment data: for every deposit and withdrawal, the method used, the amount, the currency, the date and time, and whether it went through.
  • Play and bonus data: stakes, winnings, bonus balances, wagering progress and loyalty points.
  • Communications: the content of your live chat sessions and e-mails with us.
  • Technical data: device, browser and session information that keeps our site working and your account secure.

3. Why We Use Your Data

We need your data to open and run your account, add deposits to your balance, attach bonuses and free spins, follow your progress towards 40x wagering and send your withdrawals. Verification records let us confirm that money is paid to the right person. We also use data to prevent fraud and misuse of our offers, to answer your questions and, as a rule, to carry out a self-exclusion request when you make one. Promotional messages reach you only with your consent, which you can withdraw at any time.

4. The Grounds We Rely On

Most processing is necessary to provide the account and services you signed up for. Some is required to meet our legal obligations, for example keeping records of payments and identity checks. Where we rely on our legitimate interests, such as protecting accounts against fraud, we weigh them against your rights. Marketing and non-essential cookies rely on your consent.

5. Who Receives Your Data

We share personal data only where a specific purpose requires it. Recipients are payment providers that process your deposits and withdrawals, service providers that help us verify identity and run our systems, and public authorities where the law demands it. Anyone who handles data for us may use it only for the task we have given them.

6. How Long Your Data Stays with Us

We keep your data while your account is open and afterwards for as long as the law requires us to hold records of transactions and checks. Data we no longer need is erased or anonymised so that it no longer identifies you.

7. How We Protect It

Data moving between your device and us is typically protected by SSL encryption. We limit access to account data to the people who need it for their work, and we ask you to keep your own login details private and to sign out on shared devices.

8. Cookies

We use cookies and similar technologies that our site needs in order to work, for example to keep you signed in during a session. Cookies for analytics or marketing are set only with your consent, and you can withdraw that consent later.

9. Your Rights

Data protection law gives you a set of rights. You may:

  • request a copy of everything we hold on you;
  • have wrong or incomplete details corrected;
  • have data erased once we have no reason to keep it;
  • limit or object to some uses of your data, marketing among them;
  • have the data you supplied handed back in a format you can take elsewhere.

Live chat and e-mail are both fine for making a request. Before acting on it, we may check that the request really comes from you.

10. Complaints to the Information Commission (ICO)

If you are unhappy with how we have handled your data, raise it with us first, and we will try to put it right. You may also take a complaint to the Information Commission (ICO) at 4th Floor, No.3 Circle Square, 5 Hawkshaw Street, Manchester M1 7BL, or ring its helpline on 0303 123 1113.

11. Players Under 18

Our services typically carry an 18+ notice, as they are intended for adults. We do not knowingly collect data from anyone under 18.

12. Changes to This Notice

When we change this notice, we update the date at the top. The current version is the one that applies to your data.